With Customer Care the UNITED GRINDING Group offers its customers support throughout the entire lifetime of the machine
MORE THAN JUST CUSTOMER SERVICE
Customer Care – this is more than the supply of spare parts and the deployment of over 550 qualified employees worldwide. The individual brands of the Group also offer numerous additional services, which ensure machine availability as continuously as possible and increase system availability. In addition to machine overhauls, these services also include retrofittable modules and software tools.
Within the scope of UNITED GRINDING Digital Solutions™ the Group develops Industry 4.0 technologies for the digital acquisition, visualization and analysis of all machine and process data: The Production Monitor visualizes the machine’s productivity and provides basic data for optimizing it, while the Service Monitor ensures that the necessary maintenance measures are performed professionally and on time. Remote Service enables the UNITED GRINDING specialists to access the machine in an emergency, after the user has invited them via a Service Request.
Monitoring of the machine axes and grinding spindles within the interpolation cycle of the control will in future allow indirect monitoring of the machine condition This enables the swift detection of significant machine damage and gradual process changes through comparison with historic reference values.
The objective, transparent monitoring of the machine condition also records key performance indicators – including error messages, switching operations and operational performances of axes. Last but not least, the recording of coolant pressure, flow rate and temperature allows final control of the process. The result is reduced grinding times and tool costs as well as fewer component rejects, together with higher component quality and higher productivity.
STUDER enables an extensive functional expansion of its machines with retrofittable modules for its grinding software programs, StuderWIN and StuderTechnology. In addition to StuderDress for efficient (re)profiling of grinding wheels and StuderContour for peel, convex and contour grinding, the optional extension packages include StuderThread thread grinding software and StuderForm noncircular grinding software for simple applications, as well as the highly efficient StuderFormHSM noncircular grinding software for machining curves and polygons. StuderWIN programming software enables efficient offline programming. StuderTechnology also supports the operator during setup and programming of the machine. The customer achieves good quality at first attempt and a quick, stable process – independently of the operator.
With the "FANUC Performance Package" WALTER enables users of the HELITRONIC POWER with an older Fanuc control to easily increase the performance of the control. Machining in HELITRONIC TOOL STUDIO can be accelerated up to fourfold, and non-productive times can be significantly reduced.
To ensure machine availability, Schaudt Mikrosa GmbH offers an upgrade of mechanical hard disks to the latest compatible hard disk type SSD Sata. Not only are data loss and unplanned machine downtimes prevented by the update, but the PCU and IPC performance is also significantly increased.
To increase flexibility and productivity, EWAG has developed a RETROFIT KIT for users of its WS 11 and WS 11-SP grinding machines. The upgrade kit enables modernization of the control and simplified operation of the machines. The KIT includes a control unit for adapting direction of rotation and speed of the workpiece or grinding spindle to the respective grinding task and a freestanding control cabinet, which includes cutting-edge electronics and temperature monitoring.
With the combination of comprehensive, qualified customer service, machine overhauls and retrofittable options, UNITED GRINDING maximizes the machine availability and system productivity of its customers.